Refund policy

Problems with your order

If an item arrives damaged, defective or incorrect, or your order does not arrive, email pheelymon@gmail.com with your order number and a description of the problem. Please include photographs where practical and keep the packaging while we investigate. We will work with you to arrange an appropriate replacement or refund.

Returns and cancellations

We do not accept change-of-mind returns. Please check the item, size, color and delivery address before ordering. This policy does not limit remedies for defective, incorrect or undelivered goods, or any rights required by applicable law.

To request cancellation, contact us as soon as possible. We can cancel an order before it enters fulfillment; cancellation may not be possible once processing or shipping has begun.

Please do not send an item back to a supplier or to an address on its packaging without our return instructions. If a return is needed because we sent a defective or incorrect item, we will provide instructions and cover the approved return cost.

Refunds

Approved refunds are sent to the original payment method. We will confirm when a refund has been issued; the time it takes to appear depends on your payment provider. Contact us if you need help checking its status.